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| While on contract at both Digital and Global Knowledge Network, I spent
some time traveling around the UK delivering training to external client
employees. The courses delivered were designed to teach employees to use
newly implemented bespoke business software.
Training was delivered to employees of: Delivery style included the use of overhead projection units, hands-on, flip/wall charts, group setting and individual interaction. |
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Harcros Builders Merchants
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Training delivery of 4 lecture lab style courses designed for a bespoke
UNIX-based sales and management software. I traveled for a year around the
UK delivering courses on Purchasing, Stock Management, Management Statistics
and Timber Processing to employees of a builders merchant company. Many of
the students on the courses had no previous experience with computers - most
of their transactions were calculated on the back of a cigarette packet!
As the new computer system involved change for Harcros employees, there was a level of resistence to the training - however, I managed to make all students laugh, relax, enjoy the training sessions, leave with a more positive attitude about the new system and confident that they would be able to use the system when implemented. Not one student completed course feedback forms in a negative manner. This training was organized through Digital Equipment Corporation. |
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Rover Car Dealerships
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Delivery of training to salespeople working in Rover Car dealerships.
This involved teaching Rover employees how to use a new CD-ROM technology
application in Rover showrooms. The application is used to configure
examples and quotes for customer-specified cars and is intended to be used
with the customer in a showroom setting. These training sessions involved
a lot of role play - and hence a lot of fun.
This training delivery was organized through Global Knowledge Network (GKN). |
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